Postage Rates

(All orders are sent using Royal Mail services)

UK

 

Purchase Total                 Postage Cost

 

        Under £50                          £3.00                     Signed For, 1st Class

 

    £50.01 -   £100.00                 £7.40                     Special Delivery, Tracked

 

   £101.00 -  £500.00                 £8.20                     Special Delivery, Tracked

 

  £500.01 - £1000.00                 £9.20                     Special Delivery, Tracked

 

£1000.01  -  above                  £15.00                     Special Delivery, Tracked

 

 

 

European Union

 

Purchase Total                 Postage Cost

 

       Under £150                         £11.00                   International Tracked & Signed

 

  £151.00   -   £250.00               £11.50                    International Tracked & Signed

 

  £250.01   -   £500.00               £15.00                    International Tracked & Signed

 

  £500.01  -  £1000.00               £30.00                    International Tracked & Signed

 

£1000.01  -  above                    £44.00                    International Tracked & Signed

 

 

 

U.S.A. & Canada

 

 

Purchase Total                 Postage Cost

 

       Under £150                         £11.50                    International Tracked & Signed

 

  £151.00   -   £500.00               £12.50                    International Tracked & Signed

 

  £500.01   -   £500.00               £15.00                    International Tracked & Signed

 

  £500.01  -  £1000.00               £44.00                    International Tracked & Signed

 

£1000.01  -  above                  £100.00                    International Tracked & Signed

 

 

 

Rest of the world

 

 

Purchase Total                 Postage Cost

 

       Under £150                         £12.00                    International Tracked & Signed

 

  £151.00   -   £250.00               £13.50                    International Tracked & Signed

 

  £250.01   -   £500.00               £44.00                    International Tracked & Signed

 

  £500.01  -  £1000.00               £54.00                    International Tracked & Signed

 

£1000.01  -  above                  £162.00                    International Tracked & Signed

NOTE:  To view International Postage rates, go to Checkout your items and enter the postage destination into the drop down menu.

Postage

 

When your order has been shipped, you will receive and email confirming dispatch.  A signiture will be required upon delivery.  Please ensure your postal address is correct, as packages cannot be redirected after order has been processed.  Receipt of postage will always be obtained.

 

In most cases, order will be processed within 1 - 2 working days of payment, and should arrive within 3 - 5 working days of dispatch.

 

Please note:  Any current postal strikes or public holidays will affect when your package arrives.  Please allow a few extra days when these circumstances arise.

 

 

 

Returns

 

Solace Designs has a 14 days returns policy.  The greatest care is taken when preparing items for dispatch.  However, if for any reason you are unhappy with your purchase or items arrive to you damaged or not as fully described, please return for a full refund.  The postage cost will not be refunded.  Please return in the original packaging that the item was sent in, in order avoid damage in the return trip.

 

Please retain a Proof of Postage receipt from the Post Office, or a Recorded Delivery Slip to cover you in the event that the package gets lost in the postal system.  Once the package arrives, we will notify you of this and then a refund will be issued using the same method and Bank Account as the original order.  Solace Designs cannot be held responsible for any package that doesn't arrive to us where the minimum Proof of Purchase was not obtained by the customer.

 

The cost and safe return of goods is the responsibility of the customer.